Call Center Headsets
I’ve been cold calling for almost 2 decades and I’m a millennial so you know that means I try the latest and greatest technology as it comes to market . When it comes to headsets I’ve tried them all from the $500 down to the balling on a budget $30 headsets
And the #Boomstick is by far the greatest value headset for the dollar. It’s clear, crisp and it always just works!
This headset brought my cold calls in my sales role to a new level of clarity and has made a drastic difference while live streaming.
Being able to hear myself clearly and know that mic issues will not be a problem gives me peace of mind while reaching out to prospects and I've gotten several compliments from teammates on how clear the audio is coming across.
The headset is comfortable enough to wear for an entire day - tested this out by wearing it for 8 hours straight for a LinkedIn event and was completely fine. Usually over ear headsets hurt my head after a short period of time because of my earrings.
Love being able to adjust the volume with the wired in controller rather than messing around with the levels on my computer and the option to turn the mic off/on with a button (and having peace of mind that I'm not accidentally broadcasting secrets because of the indicator light!)
Highly recommend this headset as a great and cost effective way to sound more professional and get your head into work mode!
If you wear a work issued headset with microphone can I just give a shout out to "Discover Headsets" for their excellent customer service? Any type of over the head headset gives me a headache by mid-day. Four years ago I looked for alternate solutions. I found that Discover Headsets makes an over the ear headset that works perfect, I bought it and it did the trick. A year and a half though the ear piece through just wear and tear broke off and I never got it replaced. I reached out to customer service to see if they could sell me a replacement part. They responded almost immediately and took care of this within 7 days, kept me in the loop with correspondence at every step.
If you struggle with work issued headsets I would highly recommend the Discover Headset brand. No I am not a paid spokesman and yes this photo is a filter, lol.
You can get these on Amazon too, that's where I got mine
Clear audio is essential for effective communication. Look for headsets with noise-canceling or noise-reducing features to minimize background noise and ensure clear conversations. Pay attention to the microphone quality as well, as it should transmit your voice clearly without distortion.
When customers contact a call center, they expect clear communication. Noise cancellation helps create a more professional and distraction-free environment, allowing agents to provide the best possible service. By eliminating background noise, customers can hear the agents voice clearly, feel valued, and have a more positive experience with the company.
Since call center agents wear headsets for extended periods, comfort is crucial. Comfort is subjective so it's very important if you're a manager to survey your team to know what wearing style your agents prefer most.
Make sure the headset you choose is compatible with your software and applications used in your call center. Verify compatibility with your phone system provider or a headset expert.
Wired or wireless
Decide whether you prefer a wired or wireless headset. Wired headsets are usually more cost effective and don't require a battery to deal with, while wireless headsets provide more freedom of movement and increased productivity. Agents can also step away from their desks to find a quieter location to take calls, further reducing background noise and improving call quality when it counts.
Price and value
Consider your budget and balance it with the features and quality you need. While it's essential to find a headset that fits within your budget, prioritize value over just the price tag to ensure you get a reliable headset to last many years.
Benefits of using the proper Call Center headsets
Better sound quality
Call center grade headsets offer better sound quality than cheap headsets. This is important for call center agents, as they need to be able to hear their customers clearly and make sure that their customers can hear them clearly.
More comfortable wearing styles
Quality headset brands will give you more wearing style options to choose from. This is important for call center agents, as they often have to wear headsets for long periods of time. The last thing you want is a headset that is uncomfortable or causes headaches.
Cheap headsets in a call center can break early and often. Durability is important for call center agents, as they often put their headsets through a lot of wear and tear.
More useful features
Cheap headsets oftentimes don't give the features and performance to make a call center agents life better when on calls. This can include features such as noise cancellation, a mute button, and a volume control.
Service and warranty
Cheap headset brands usually don't have anyone you can contact when help is needed, and when the product breaks it's not uncommon for the headset to be thrown out.
Quality brands who make headsets for call centers will protect you with a good warranty and offer customer service when needed.
Rather than looking at upfront price, consider looking at total cost of ownership.
What to expect from Discover Headsets
- Multiple headset options: We offer a wide range of call center headsets, catering to different needs and preferences. You'll be able to choose from a number of different headset options that will fit the needs for most.
- Expert Recommendations: Our team of headset specialists understands the call center industry inside out. We provide personalized recommendations to help you choose the right headset for your specific needs.
- Customer service: Our dedicated support team of fellow humans is available to assist you with product support, warranty claims, general questions and more.
- Extended warranties: Discover Headsets gives you a minimum 3 year warranty on all headsets. We believe in providing quality headsets you'll use for many years, giving you the best overall cost of ownership.
- Advanced warranty replacements: Defective headset? We expedite replacements the same day, and return shipping is covered. No long forums to fill out, or hoops to jump through.