Shipping, Returns & Warranty FAQ
How long is shipping?
Free shipping in the US is 2-5 business days.
Canada shipments are $15 USD and delivery is usually 5-10 business days.
We don't ship outside of the US and Canada, and we don't ship on weekends.
How can I check the status of my order?
You'll receive a confirmation email with a tracking link once your order has been shipped out. For any reason you don't get this email, double check spam or contact us and we can update you on the status.
How do I modify or cancel my order?
Most orders ship same day, which means we may not catch yours in time to modify or cancel. If you'd like to modify or cancel your order, please contact us ASAP and we'll do our best.
What is the return/refund policy
If you're requesting a return because your product isn't working properly, please contact us before a return because troubleshooting assistance resolves 98% of cases.
Within 30 days of delivery you can return your order for any reason, and the original packaging isn't required if that was tossed. To request a return simply email email@example.com with your order number stating you need to return, and we'll email you a pre-paid shipping label.
As soon as we receive your package, it may take 2-5 business days for you to see your refund back in your bank account.
How long is the warranty and what does it cover?
All Discover Headsets cover you with a 1-3 year warranty from date of purchase.
During the warranty period, you're eligible for a replacement of a defective product (shipping is covered from Discover Headsets) for any reason aside from misuse, abuse, accidents or neglect such as physical damage (cracks, scratches etc..)
(a) Dropping your product in the toilet or running it over with a car on purpose, you won't be eligible for a warranty replacement (b) Accidentally dropping your product and it physically breaking (c) Consumable parts that are subject to normal wear and tear, unless found defective or broken on arrival. (d) Losing your product
(a) After troubleshooting, the product still does not work because of an electronic defect (b) The battery no longer holds a reasonable charge (c) Physical product defect not related to abuse